Terms of Use & Privacy Policy

 
Shipping and Returns
 

Once Mesmerised Home & Lifestyle received your order and payment, we endeavour to arrange shipment within 2 to 3 days unless it is a custom order where delivery time will be duly advised.  Mesmerised Home & Lifestyle will use Singapore Post Registered Article services.

 

Shipping in Singapore is free for purchases above SGD 50.  For purchases valued at SGD 50 and below the following charges apply.  Postage rates applicable for delivery outside Singapore and Malaysia.

 

Up to SGD 25.00 - Postage SGD 5.00                          

From SGD 25.10 up to SGD 50.00 - Postage SGD 8.00

 

Mesmerised Home & Lifestyle will take due care in wrapping the products to ensure no breakage during shipment.  We however cannot guaranty that the items will arrive at the destination in good condition.

 

 

Returning an item

The item to be returned must be in its original unused condition, unless there is a manufacturer defect.  You must return the item within 5 days from date of receipt of goods.

1. Please email admin@mesmerisedlifestyle.com to notify us of your intention to return the item including reason for return and we

    will give you a return instruction and assign you a tracking number.

 

2. When returning the item, Include in your package a signed letter stating the reason for your return and the original receipt/invoice.

 
 
Return Exceptions

Items cannot be returned if they are unwrapped, opened or used. This include gift packs.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  We do not refund the original shipping and handling that you paid on the order and shipping charges for return of the item.  Any refund will be done via your chosen payment method.

 
 
Exchanges

You may change your scarf or cushions to a different colour/style if the colour you chose are not as expected as long as value does not exceed the price of scarf purchased originally.  "Return Exceptions" above applies.

 
Privacy Policy
 

This privacy policy sets out how Mesmerised Home & Lifestyle uses and protects any information that you give Mesmerised Home & Lifestyle when you use this website.

Mesmerised Home & Lifestyle is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mesmerised Home & Lifestyle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 27 May 2015.

 
 
What we collect

We collect information from you when you register on our site or fill out a form.

 

When ordering or registering on our site, as apporpriate, you may be asked to enter your name or email address.  You may however, visit our site anonymously.

 
 
What we do with the information we gather

Any of the information we collect from you may be used in one of the following ways :

 

*  To improve our website (we continually strive to improve our website offerings based on the information and feedback we

    received form you)

 

*  To improve customer service (your information helps us to more effectively respond to your customer service requests and

    support needs)

 

*  To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any

    reason whatoever, without consent, other than for the expressed purpose of delivering the purchased product or service requested

    by the customer.

 

*  To send periodic emails/newsletters

    The email address you provide for order processing, may be used to send you information and updates pertaining to your order. 

    In addition to receiving occasional company news, updates, related product or service information, etc.

 

*  To administer a contest, promotion, survey or other site feature

 
 
Security 
We implement a variety of security measures to maintain the safety of your personal information to prevent unauthorized access or disclosure.
Information disclosed to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting ou rbusiness, or servicing you, so long as those appropriate to comply with the law, enforce our site policies or protect ours or other rights, property, or safety.  However, not personally identifiable visitor information may be provided to other parties for markeing, advertising, or other uses.
 
 
Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website.  These third party site have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 
 
Online Privacy Policy Only
This online privacy policy applies oly to information collected through our website and not to information collected offline.
 
 
Terms and Conditions
Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.
 
 
Your Consent
By using our site, you consent to our privacy policy
 
 
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Terms of Use
 
Mesmerised Home & Lifestyle reserves the right to accept or reject requests for order cancellation at it's sole discretion.
Cancellation of order is allowed only if the order has not been processed and shipped out.  We will refund fully based on the original mode of payment.   Cancellation is not allowed once order has been processed and Mesmerised Home & Lifestle at it's sole discretion, may decide whether and order has been processed or not.  The customer agrees to adhere to and accepts Mesmerised Home & Lifestyle's decision.
 
 
Terms & Conditions for vouchers
 
NEWSLETTER SIGN UP S$10 SHOPPING VOUCHERS
  • Valid for purchase of min. S$35 from our website

  • Limited to one voucher per sign up/email address

  • Not valid with items already on discount or promotion

  • Valid for 6 months from date of sign up

  • Combined vouchers not acceptable   

  • Not exchangeable for cash

  • Not transferable

 
 
CHARITY GIVE-AWAY S$50 SHOPPING VOUCHERS
  • Valid for purchase of any products from our website    

  • To be redeemed within 6 months from date of issue    

  • Limited to one voucher per transaction

  • Not valid with items already on discount or promotion

  • No refund for redemption below voucher value     

  • Not exchangeable for cash

 
 
SPONSORED PRIZE FOR CONTESTS
  • Valid for purchase of any products from our website

  • Not valid with items already on discount or promotion

  • Valid for 6 months from date of issue

  • Combined vouchers not acceptable   

  • Not exchangeable for cash

  • Not transferable

 

 

 

 

 

Mesmerised Home & Lifestyle reserves the right to accept or reject purchases made using expired vouchers